Karier Profesional: Customer and Sales Engagement Specialist

## Ringkasan Lowongan Kerja
Customer and Sales Engagement Specialist

From a career perspective, " Join TalentPop App as a Customer and Sales Engagement Specialist! At TalentPop App, we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences and driving business growth.

As a Customer and Sales Engagement Specialist, you'll play a key role in engaging customers, identifying sales opportunities, recovering lost revenue, and building lasting relationships that contribute to the success of our growing organization.

If you’re passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you! IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.** When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.

This applicant-friendly version notes that in the application form, you’ll be asked for an application code – please enter CSA/strong> in that field.

For job seekers, what You’ll Do Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.

Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.

Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.

Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.

Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand’s tone, voice, and service standards.

Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.

This rewritten role overview explains that what We’re Looking For At least 1 year of proven remote/online sales and customer support experience.

For job seekers, must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).

For applicants, strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building. 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.

Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.

Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

Technical

## Tanya Jawab
### Apakah pelamar baru bisa mencoba posisi ini?
Jika kualifikasi sesuai, pelamar dapat menyiapkan CV terbaru dan dokumen pendukung sebelum melamar.

### Apa yang harus diperiksa sebelum mengirim lamaran?
Detailnya perlu dicek dari sumber resmi, tetapi Customer and Sales Engagement Specialist bisa menjadi referensi awal sebelum pelamar mengirim lamaran.

### Apakah tersedia opsi kerja remote?
Detailnya perlu dicek dari sumber resmi, tetapi Customer and Sales Engagement Specialist bisa menjadi referensi awal sebelum pelamar mengirim lamaran.

## Tips Membantu
- Simpan tautan lowongan untuk pengecekan ulang.
- Gunakan kata kunci yang sesuai dengan posisi.
- Tulis ringkasan pengalaman secara singkat.
- Gunakan email profesional saat melamar.

## Catatan Karier
Sebelum melamar Customer and Sales Engagement Specialist, pastikan CV, kontak, dan dokumen pendukung sudah siap.